ComplyKart Services
Service Level Agreement
An SLA full of vague promises ('best efforts', 'prompt response') protects no one. We draft SLAs with measurable targets, defined remedies, and honest commitments — so service quality is contractual, not aspirational.
CA/CS-guided review
Your documents and structure are checked before anything is filed.
Written scope first
Inclusions and payable charges are explained before work begins.
Support till it’s done
One team owns your filing, from the first call to the final handover.
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Experience behind every filing
A quick snapshot of the work so far.
Fees
Fees and packages for Service Level Agreement
Every requirement is a little different, so we quote after a short discussion — the consultation itself is free.
Custom quote
Service Level Agreement
Talk to a ComplyKart expert — we’ll understand your requirement and share an exact written quote before you pay anything.
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Service Level Agreement Package Inclusions
- SLA drafting: metrics, measurement and credits
- Escalation matrix and reporting
- Service exclusions and force majeure
- Review and benchmarking clauses
- Execution-ready draft
Overview
What this agreement actually covers
A service level agreement defines the measurable performance standards a service provider commits to: uptime, response times, resolution times, accuracy rates.
It sets how performance is measured — monitoring tools, reporting frequency, and who verifies the numbers.
It defines remedies for failure: service credits, penalty structures, and termination rights for chronic underperformance.
It carves out exclusions — scheduled maintenance, force majeure, client-caused issues — so the provider isn't liable for what it can't control.
SLAs typically sit inside or alongside an MSA or service contract, as a schedule with its own review cycle.
Benefits
Why businesses get this drafted through us
Open each benefit to see what it means for you.
Measurable, not aspirational
We convert vague service promises into numbers — percentages, hours, minutes — with defined measurement methods.
Remedies with proportion
Service credits and escalation paths are structured to motivate performance, not to punish — which is why clients accept them.
Exclusions that are fair
We draft sensible carve-outs so you're measured on what you control, and the client trusts the numbers.
Review cycles built in
Service levels should evolve with the relationship. We include periodic review provisions.
Documents
What documents do you need for a Service Level Agreement?
Clear, current documents matter more than a long checklist. Names, dates of birth and addresses should match across every record — that's what the MCA checks first. Tick what you already have below.
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Tick what you already have. This checklist resets when you leave the page.
Service provider details
Verified against MCA requirements
Performance expectations
Verified against MCA requirements
What is a CIN?
Every Private Limited Company gets a unique 21-character Corporate Identification Number from the MCA. It's proof your company legally exists. You'll need it for bank accounts, tax filings, and contracts. We handle the entire application — you just provide the documents above.
Not sure if your documents are ready?
Send us what you have. A ComplyKart expert will review them for free and tell you exactly what's missing — no obligation.
Get Free Document ReviewQuestions Founders ask us about documents
What if my address proof is old?
Utility bills and bank statements must be less than 2 months old. If yours are older, get a fresh copy — the MCA rejects stale proofs.
Do I need original documents?
No. Clear scans or photos work for the entire process. We never ask you to courier originals.
What if directors live in different cities?
That's normal. Each director uploads their own documents separately. Our system keeps everything organised.
I'm outside India. Can I still register a company?
Yes. India allows 100% foreign ownership in most sectors, and the entire process happens online. You need one Indian resident director, and your passport + address proof must be apostilled — we'll guide you through both. NRI founders and foreign investors do this with us regularly.
Check if you're eligible →How long does registration actually take?
7 to 10 working days from the day your documents are verified. Name approval takes 2-3 days, MCA incorporation another 5-7. We track every stage and update you.
Can I start if I'm missing one document?
Yes. Start now with what you have — we begin name reservation and DSC while you arrange the rest. Most founders are missing one proof; it rarely blocks the timeline.
Process
Service Level Agreement process — step by step
You’ll see each stage, what’s pending and what we need from you — so filings don’t bounce back.
Step 1 of 5
Define what 'good service' means
We work with your technical team to set measurable targets — uptime, response times, and resolution times by severity. An SLA is only useful if both sides can measure it objectively.
We draft the SLA
Our lawyers draft the SLA covering service scope, performance metrics, measurement and reporting, service credits, remedies, exclusions, review periods, and escalation matrix. First draft typically takes 3-4 working days.
Agree the credits and remedies
We negotiate what happens on failure — service credits, termination rights for chronic breach, and caps — so the SLA has teeth without being punitive.
Align with the master agreement
We check the SLA against the underlying MSA or contract so liability, indemnity, and termination clauses don't contradict each other.
Execution and reporting setup
The SLA is signed alongside the main agreement. We recommend a monthly service review format so performance is tracked from day one.
Why ComplyKart
Why ComplyKart for this
You should know who’s doing what. Open a stage to see how the work is shared.
Operations-aware drafting
We draft SLAs your delivery team can actually meet — because we ask them, not just your sales team.
Client-credible structure
Measurable targets with real remedies are what enterprise clients respect. Vague promises are what they redline.
Balanced remedies
Service credits that motivate without endangering your margins.
Operations-aware drafting: We draft SLAs your delivery team can actually meet — because we ask them, not just your sales team.
For NRI founders & foreign investors
If a founder or investor is outside India
You don't need to fly down. Most of our foreign-founder incorporations are completed without the founder ever visiting India — 100% foreign ownership is allowed in most sectors, and the entire process happens online.
Before you start
- 100% foreign ownership is allowed in most sectors — no Indian partner needed
- One Indian resident director is required by law — we help you find a compliant way forward
- Check whether your sector permits automatic-route foreign investment
- Your passport + address proof need an apostille, not an embassy visit
- Map ownership, beneficial ownership and pricing early
After incorporation
- Receive funds through permitted banking channels
- Complete RBI/FEMA reporting (FC-GPR, FLA) and keep the bank evidence
- Coordinate tax and ongoing compliance advice early
Free 15-minute eligibility call. No obligation.
FAQ
Frequently asked questions
Search all 6 answers, or filter by the stage you’re thinking about.
Showing 6 of 6 answers
The MSA is the overall legal framework; the SLA is the performance schedule within it. The MSA says what happens legally; the SLA says how well the service must perform.
Typically 3–5 working days for the SLA schedule.
Service credits (discounts on future invoices) are the norm — they're enforceable and clients accept them. True penalties are harder to enforce under Indian law.
Only what you reliably deliver. We help you set the number from your actual performance data, not your marketing deck.
The SLA should define chronic-failure thresholds that trigger termination rights. We draft these carefully — protective for the client, fair to you.
Yes — we include review cycles (typically annual) so targets evolve with the service.
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What clients say about working with us
Real stories from businesses we've worked with.
Our Trademark was applied in all the classes with a short span of time by Complykart Trademark Experts and I can say the level of expertise and commitment they carry is remarkable. It's an A+ from my side. We are now sticking to ComplyKart only.
I found the professionalism of the staff at complykart.com, a pleasure to work with. As a foreigner to India, they took the time to explain the documentation and assisted in every question I raised. I was pleased that complykart.com made it easy for my Business.
Trust, Commitment, Dedication and responsiveness are the best things with ComplyKart. Thanks for handling our Merger assignment with so much care. After my business disputes, complykart handles all things with own sense of understanding.
Learning center
Guides on Service Level Agreement
Deeper reading from our articles — the same rules, explained in plain words.
Trust & transparency
Sources & how we keep this page accurate
Primary sources we refer to:
- Ministry of Corporate Affairs (MCA)
- GST Portal
- Income Tax Department
- IP India (Trademark / Patent / Copyright)
Last verified: 6 October 2026
Compliance rules change. If something on this page looks outdated, tell us on WhatsApp and we'll fix it — and your filing will always follow the current rules, not just what's written here.
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Talk to a ComplyKart professional about Service Level Agreement. The first consultation is free.
