ComplyKart Services
Service levels you can measure — and meet
An SLA full of vague promises ('best efforts', 'prompt response') protects no one. We draft SLAs with measurable targets, defined remedies, and honest commitments — so service quality is contractual, not aspirational.
CA/CS-guided review
Your documents and structure are checked before anything is filed.
Written scope first
Inclusions and payable charges are explained before work begins.
Support till it’s done
One team owns your filing, from the first call to the final handover.
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Experience behind every filing
A quick snapshot of the work so far.
Fees
Fees and packages for service level agreement
Every requirement is a little different, so we quote after a short discussion — the consultation itself is free.
Custom quote
Service Level Agreement
Talk to a ComplyKart expert — we’ll understand your requirement and share an exact written quote before you pay anything.
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Service Level Agreement Package Inclusions
- SLA drafting: metrics, measurement and credits
- Escalation matrix and reporting
- Service exclusions and force majeure
- Review and benchmarking clauses
- Execution-ready draft
Overview
What this agreement actually covers
A service level agreement defines the measurable performance standards a service provider commits to: uptime, response times, resolution times, accuracy rates.
It sets how performance is measured — monitoring tools, reporting frequency, and who verifies the numbers.
It defines remedies for failure: service credits, penalty structures, and termination rights for chronic underperformance.
It carves out exclusions — scheduled maintenance, force majeure, client-caused issues — so the provider isn't liable for what it can't control.
SLAs typically sit inside or alongside an MSA or service contract, as a schedule with its own review cycle.
Benefits
Why businesses get this drafted through us
Open each benefit to see what it means for you.
Measurable, not aspirational
We convert vague service promises into numbers — percentages, hours, minutes — with defined measurement methods.
Remedies with proportion
Service credits and escalation paths are structured to motivate performance, not to punish — which is why clients accept them.
Exclusions that are fair
We draft sensible carve-outs so you're measured on what you control, and the client trusts the numbers.
Review cycles built in
Service levels should evolve with the relationship. We include periodic review provisions.
Documents
What we need from you
Clear, current documents matter more than a long checklist. Names, dates of birth and addresses should match across records.
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From you
We prepare
Process
How we draft your SLA
You’ll see each stage, what’s pending and what we need from you — so filings don’t bounce back.
Step 1 of 4
Map the services and metrics
We identify what should be measured and what honest targets look like for your operation.
Draft the SLA
The schedule is drafted with metrics, measurement methods, and remedies — typically within 3–5 working days.
Reality-check with your team
Operations reviews the targets. We adjust anything the team can't actually deliver.
Finalise and attach
The SLA is finalised as a schedule to your MSA or service contract.
Why ComplyKart
Why ComplyKart for this
You should know who’s doing what. Open a stage to see how the work is shared.
Operations-aware drafting
We draft SLAs your delivery team can actually meet — because we ask them, not just your sales team.
Client-credible structure
Measurable targets with real remedies are what enterprise clients respect. Vague promises are what they redline.
Balanced remedies
Service credits that motivate without endangering your margins.
Operations-aware drafting: We draft SLAs your delivery team can actually meet — because we ask them, not just your sales team.
If a founder or investor is outside India
Foreign ownership is possible in many sectors, but it adds document authentication, banking and FEMA work. Set the route before funds move.
Plan before you start
- Check whether your sector permits automatic-route foreign investment
- Confirm the Indian resident director arrangement
- Map ownership, beneficial ownership and pricing
- Allow time for apostilled or consularised documents
Plan for after setup
- Receive funds through permitted banking channels
- Complete RBI/FEMA reporting and keep the bank evidence
- Coordinate tax and ongoing compliance advice early
FAQ
Frequently asked questions
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Showing 6 of 6 answers
The MSA is the overall legal framework; the SLA is the performance schedule within it. The MSA says what happens legally; the SLA says how well the service must perform.
Typically 3–5 working days for the SLA schedule.
Service credits (discounts on future invoices) are the norm — they're enforceable and clients accept them. True penalties are harder to enforce under Indian law.
Only what you reliably deliver. We help you set the number from your actual performance data, not your marketing deck.
The SLA should define chronic-failure thresholds that trigger termination rights. We draft these carefully — protective for the client, fair to you.
Yes — we include review cycles (typically annual) so targets evolve with the service.
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What clients say about working with us
Real stories from businesses we've worked with.
Our Trademark was applied in all the classes with a short span of time by Complykart Trademark Experts and I can say the level of expertise and commitment they carry is remarkable. It's an A+ from my side. We are now sticking to ComplyKart only.
I found the professionalism of the staff at complykart.com, a pleasure to work with. As a foreigner to India, they took the time to explain the documentation and assisted in every question I raised. I was pleased that complykart.com made it easy for my Business.
Trust, Commitment, Dedication and responsiveness are the best things with ComplyKart. Thanks for handling our Merger assignment with so much care. After my business disputes, complykart handles all things with own sense of understanding.
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